Why Safety Observation Systems Fail:
14 Ways to Ensure Yours Works Well.
e-Report No. 4, ISBN 1 901810 48 8
If your organisation does not have a safety observation system (SOS) or if your SOS is not working well, you are losing out on one of the most powerful ways we have for protecting people from injury, and protecting the environment, equipment and assets from damage!
Unfortunately, the SOS is often poorly rolled out, and, over time, small and subtle deteriorations creep into the SOS. Therefore, some SOSs might not add as much safety value as they can, and why, in the worst-case scenario they may even have a negative effect on safety.
This Manual is not just an e-book.
It is a detailed practical guide based on 22 years’ of helping organisations
introduce an SOS or rejuvenate an existing SOS. This Manual will:
- Remind you of why an SOS is so powerful and is so valuable for maintaining a great safety performance.
- Show you the 14 main hindrances that gradually destroy the great benefits of your SOS.
- Give you 68 practical steps to prevent those fourteen hindrances and to correct them if they are already present.
- Provide a thorough explanation of how an SOS should be designed, rolled-out and maintained to have maximum benefit.
- Three Appendices with a sample workshop outline, conversation role-plays and ways of boosting people’s awareness of hazards.
|Table of Contents|
|2.0||What is a safety observation system?||6|
|3.0||The hindrances stopping an SOS from working well||7|
|Hindrance No. 1.||The SOS Policy Statement is poorly expressed and not disseminated||7|
|Hindrance No. 2.||The training is inadequate and not refreshed once a year||9|
|Hindrance No. 3.||The system is to complex and bureaucratic||10|
|A) The conversation turns into a coaching session||10|
|B) The observation card requires to many useless decisions which puts people off||11|
|C) The analysis takes too long and adds little value||15|
|Hindrance No. 4.||Some people use SOS to report minor defects and SAFE acts||15|
|A) Ineffectiveness of reporting safe acts||16|
|B) Do not use the SOS to record complaints about minor defects||16|
|Hindrance No. 5.||A few people become upset or even aggressive when stopped||16|
|Hindrance No. 6.||Some people see the SOS as “a weapon”||17|
|Hindrance No. 7.||Unintentionally “telling people off” or using words that offend||18|
|Hindrance No. 8.||Managers ask, “Who was it?”||18|
|Hindrance No. 9.||Feedback is not good enough||19|
|Hindrance No. 10.||People are not praised enough||20|
|Hindrance No. 11.||Managers and supervisors do not take part||20|
|Hindrance No. 12.||People are too afraid to stop an unsafe act – even when trained||21|
|Hindrance No. 13.||People are not completing the SOS cards||22|
|Hindrance No. 14.||Insisting that everyone submits at least one SOS card every day||22|
|4.0||SUMMARY AND ACTIONS||23|
|Appendix I||A sample SOS training workshop agenda||24|
|Appendix II||Some role-plays to use during SOS training to build courage and enable good conversations||25|
|Appendix III||Three methods for helping people become hyper-aware of hazards||26|
It's easy to order
Price: $69.97 (about £54.60)
Paying a consultant to set up or reinvigorate your SOS would cost from £5,000 - £10,000! This manual gives you step-by-step guidance on how to do it yourself. Click the order button and you’ll go through to the secure Clickbank site. When your card payment is accepted, you’ll see a “thank you” page where you can immediately download the e-Manual in PDF format and get a free copy of Adobe Reader, if you don’t already have it.